of support queries are repetitive and fully automatable
more expensive to staff human agents vs. AI
minutes customers wait on average — costing you loyalty
From Message to Resolution
in Seconds
Zentativ orchestrates AI and human agents so every customer gets the right help at the right time.
Customer Sends Message
A customer reaches out via web chat or phone call. Zentativ captures the conversation in real time and creates a tracked support ticket.
AI Handles or Routes
Our AI scores complexity, detects sentiment, and either resolves it instantly using your knowledge base or escalates it based on your routing rules.
Human Takes Over Seamlessly
If escalated, a human agent claims the ticket with full context — chat history, AI summary, and customer info — already loaded.
Everything You Need to Scale Support
One platform for all your customer communication — no more juggling tools.
Hybrid AI + Human
Seamlessly blend AI automation with human empathy. AI handles the routine; your agents handle what matters.
Smart Routing
Configurable complexity scoring routes tickets automatically based on sentiment, category, and business hours.
AI Voice Calls
AI answers inbound calls and makes outbound follow-ups. Full transcript synced to your ticket dashboard.
Webhooks & Integrations
Connect Slack, GitHub, Salesforce, HubSpot, and 5,000+ apps. Trigger automations on every ticket event.
Knowledge Base RAG
Upload PDFs, docs, and FAQs. Your AI answers from your own content with source citations.
Multi-tenant SaaS
Complete data isolation per company. White-label widget, custom AI personality, per-tenant analytics.
Meet Customers Everywhere
One unified platform. Two powerful channels. All conversations in one dashboard.
Web Chat Widget
Embed a fully branded chat widget on any website in 2 lines of code. AI handles queries instantly, 24/7.
- Custom colors & avatar
- File attachments
- Ticket tracking
- AI + human handoff
Voice Calls
AI answers inbound calls, handles queries, and transfers to a human agent instantly when needed.
- Inbound call handling
- Outbound follow-ups
- Live transcription
- AI-powered IVR
Simple, Credit-Based Pricing
Pay for what you use. Top up credits anytime. No surprise bills.
Credit Cost Reference
Loved by African Businesses
“Zentativ cut our average response time from 8 minutes to under 30 seconds. Our customers are happier and our agents finally have time to focus on complex issues.”
Adaeze Okonkwo
Head of Customer Success · PayEdge Fintech
“We embedded the Zentativ chat widget on our listings site. The AI handles 80% of enquiries automatically — nights, weekends, public holidays. It never sleeps.”
Chukwuemeka Obi
CEO · Pinnacle Realty Lagos
“The knowledge base RAG feature is incredible. We uploaded our product manuals and now the AI answers technical questions more accurately than some of our junior staff.”
Fatima Bello
Operations Director · SwiftLogistics NG
Ready to transform your customer support?
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Trusted by 120+ African businesses